SMS to 3CX Chat available today!

We just couldn't wait any longer...

So while 3CX and the rest of the industry sort out how to best fully integrate standard SMS Texting into the 3CX Chat, we went ahead and developed a link to allow 3CX users and teams to receive incoming SMS text messages in their 3CX client – just like all other chats.

Convert Incoming Calls to SMS to Chat conversation (optional CFD app)*

Offer voice callers the option to initiate a text to chat
session with the next available agent so they do not
need to hold. Instantly initiates 3CX Chat session with
caller via SMS to allow agents to continue the
conversation.

• Improves Customer satisfaction
• Add text channel to your contact center
• Plugs into 3CX Script based IVR Digital Receptionist or CFD

HTTP API Integration

Initiate and continue chat sessions programmatically

• Click to send SMS message from CRM
• Send external alerts/notifications to 3CX Chat
• Click to initiate 3CX chat to SMS session from CRM or contact info

• Bring your own number from Twilio or Bandwidth.com or we will provide one for you.
• Does not require installation of any software on 3CX system*
• Does not require any CRM integration on 3CX system (available option)
• Requires v16 or above

FAQs

How does it work?
Leveraging the existing 3CX Chat feature, kickwire connects the incoming SMS text to the Click2Talk link of the user extension or queue and maintains an active chat session to continue the conversation.
Can I respond to SMS Messages via 3CX Chat?
Yes – once the incoming chat session is established, you can continue the two-way conversation.
Can I initiate new SMS Messages via 3CX Chat?
Yes – the HTTP API can be used to initiate a 3CX chat session.
How long does the 3CX Chat session stay active?
Once a chat session is started, it remains active for 24 hours from the last activity. Pick up and continue active chat conversations right where you left off. Incoming messages continue in the same chat session.
What happens when the 3CX Chat session is closed?
Once the chat session is closed, the 3CX user can no longer send messages in the same conversation. A new chat session can be initiation as needed. New incoming SMS messages will start a new chat session.
Can I have more than one kickwire number managed by the same 3CX Chat user?
Yes – you can have several different kickwire numbers all connected to the same 3CX Chat user or Queue. Each new incoming chat session shows the name and kickwire number the chat was sent to so you know the source of the conversation
Can I use my existing listed numbers?
Yes – numbers can be ported to kickwire to enable SMS to 3CX Chat.
Can I receive voice calls on my kickwire number?
Yes – you can specify where you want those calls to ring so they are answered as usual.
Do I need any special software on my 3CX system or my workstation?
No – the 3CX Click2Talk link is all you need to enable kickwire to exchange text messages.
Can I receive voice calls on my kickwire number?
Yes – you can specify where you want those calls to ring so they are answered as usual.
How do I manage my chat sessions?
See more info on 3CX Chat here – https://www.3cx.com/docs/corporate-chat/